Ragnarr — AI support that knows your business
An intelligent AI assistant for customer support. It answers customers 24/7, draws on the company knowledge base, pulls data from internal systems and brings in a live operator when a human is really needed.
Instead of a chatbot with pre-scripted flows, Ragnarr understands the customer’s question, takes the conversation context into account and finds the most relevant answer on its own. Less load on operators, faster answers, support around the clock.
One assistant — many channels
Customers reach out wherever it suits them. Every channel uses the same knowledge base, so the answer is equally good regardless of where the question came from.
More than an FAQ bot
Ragnarr connects to the company’s internal systems and handles personal requests: it works out which data it needs, fetches it and turns it into a clear answer.
AI and operators work together
Handoff to an operator
When information is missing or the question is unusual, the conversation goes to an operator automatically — with the full chat history. The customer never has to explain the problem twice.
Back to AI
Once the issue is resolved, the operator hands the conversation back, and new requests are handled automatically again.
The knowledge base grows
After each conversation Ragnarr analyses the transcript and drafts a new knowledge-base answer. The operator just accepts, edits or rejects it.
Case: Arilan
One of the first deployments is customer support for Arilan, an EV charging network. Ragnarr uses Arilan’s knowledge base and queries the service’s internal systems when needed, so customers get an answer right away — no waiting for a free operator.
What users ask about
- how to start charging a car
- how to use the mobile app
- which tariffs apply at stations
- where to find a suitable station
- why a charging session may have stopped
- how much money is left on the balance
- how many kWh are left on the subscription
- details of a specific transaction
Voice AI
Ragnarr can be embedded in a mobile app: the user asks a question out loud and gets a spoken answer. For Arilan, that means a driver can get help right at the charging station without typing a message.
One control panel
Each company gets its own admin panel. Company data and knowledge are fully isolated, so Ragnarr runs as a single platform for multiple companies, brands or projects.
- knowledge base management
- instructions and answers
- external information sources
- conversation history
- requests handed to operators
- testing AI answers
- assistant flows and actions
Integration with business systems
Ragnarr’s key strength is adapting to a specific business. Connected to your systems, the AI becomes a full-fledged digital first-line support agent.
What the business gets
24/7 support
Answers at night, on weekends and during peak load.
Less load on operators
Most routine requests are closed automatically.
Fast answers
No waiting for a support agent to become free.
One knowledge base
Telegram, website, app and voice share the same up-to-date data.
Product integration
The AI doesn’t just answer — it fetches the data customers need from your systems.
Continuous learning
Real customer requests keep the knowledge base growing.
Scale without hiring
Request volume can grow without a matching growth of the first-line team.
Ragnarr doesn’t fully replace operators — it takes over repetitive questions and helps spot the cases that need a human. Operators focus on what really matters, and customers get faster service.